Returns & Exchanges

At E-Bike Marketplace, we want you to ride with confidence. If you are not completely satisfied with your purchase, you can return your e-bike or electronic accessories within 30 days of delivery in their original condition.

1

Initiate Your Request

Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.

2

Prepare the Equipment

Securely pack the e-bike in its original manufacturer packaging, ensuring all batteries, chargers, keys, and manuals are included to avoid restocking fees.

3

Ship to Our Warehouse

Affix the provided prepaid shipping label to the box and drop it off at an authorized freight carrier location or schedule a home pickup for heavy items.

4

Inspection and Refund

Once our technicians verify the unit's condition and odometer reading, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing